With 30 years’ experience in rail and transport, Sophie Chapman has held leadership roles within a number of major projects, including the transfer of Eurostar operations from Waterloo to St Pancras for the launch of HS1 and the roll out of Eurostar’s new fleet of trains. As Business Lead at Heathrow Express, Sophie has overseen the transfer of operations to Great Western Railway and introduced a refurbished fleet of trains. Throughout her career she has led teams delivering and continuously improving industry-leading customer experience. In her current role, Sophie is responsible for the transport network at Heathrow Airport, which includes increasing and improving sustainable travel options for passengers and colleagues.